Refund policy

Returns

We are happy to offer a refund or exchange on all orders returned to us in a resellable (unworn, tags attached, clean) condition within 30 days of arrival at your destination. The same policy applies to International orders, however, we allow 45 days after arrival. We do not cover return postage cost unless you require an exchange, in which case we will ship the replacement order free of charge.

In order to maintain our high standard procedure, we request that all returns and/or exchanges are sent back to us using a recorded delivery service and that the items are securely packaged.

To be eligible for a return, your item must be unused and in the same condition that you received it with tags. 

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. They can be exchanged for another size or the same item if in stock.

Exchanges (if applicable)
We are always happy to exchange items for items of the same or higher value, send us an email at [email protected] and send your item to: unit 3B, High Cross Center, 3B, london, N15 4QN, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: unit 3B, High Cross Center, 3B, london, N15 4QN, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We strongly recommend using a recorded delivery service and the items must be securely packaged. BEE Clothing does not accept responsibility for any loss or damage to items being returned. Your rights to return the goods are protected under E.U. Distance Selling Directive